Terms of Service

These Terms govern your access to and use of Mojo Systems software. By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you don't agree, don't use the Services.

1. Acceptance of these terms

These Terms of Service (the "Terms") are a binding agreement between you (or the entity you represent) and Mojo Systems LLC, a Pennsylvania limited liability company ("Mojo Systems," "we," "us," "our"). By creating an account, accessing, or using our Services, you accept these Terms.

If you are accepting these Terms on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

2. The service

Mojo Systems provides software for lead capture, customer relationship management (CRM), field operations check-in, and related business workflows (collectively, the "Services"). Specific features available to you depend on your subscription plan.

3. Accounts and eligibility

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You agree to provide accurate, current information when registering and to update it as it changes.
• Notify us promptly at build@mojosystems.io if you suspect unauthorized access to your account.

4. Acceptable use

You agree not to:

• Use the Services to violate any law, regulation, or third-party right.
• Send unsolicited bulk communications ("spam") through the Services.
• Send SMS or email to recipients who have not provided valid prior consent.
• Upload or transmit viruses, malware, or other malicious code.
• Probe, scan, or test the vulnerability of our systems without our written permission.
• Attempt to interfere with or disrupt the Services or the servers and networks that host them.
• Reverse-engineer, decompile, or attempt to derive source code from the Services, except as expressly permitted by law.
• Use the Services to collect, store, or process information of children under 13.
• Resell, sublicense, or otherwise commercially exploit the Services without our prior written agreement.

We reserve the right to suspend or terminate accounts that violate these rules or that, in our reasonable judgment, threaten the integrity or reputation of the Services.

5. Fees, billing, automatic renewal, and cancellation

Subscription plans, prices, free-trial terms, and feature limits are described on our website and disclosed at the point of purchase. You authorize us (and our payment processor) to charge your designated payment method for the applicable fees.

How to cancel. You may cancel at any time — including before your next renewal or before a free trial ends — from your account settings (Settings → Manage subscription). For subscriptions purchased through the Apple App Store or Google Play, manage or cancel through that store's subscription settings. Cancellation stops future charges; you keep access through the end of the period you have already paid for.

We may change prices for future subscription periods with at least thirty (30) days' notice. If you do not agree to a new price, you may cancel before it takes effect. Fees already paid are non-refundable except as required by law, and we do not pro-rate refunds for partial periods except as required by law.

6. SMS messaging program

Account Holders who use our field check-in product may send SMS messages to their employees, contractors, or customers ("Recipients") for operational coordination — for example, dispatch notifications, check-in confirmations, and follow-up communications.

Program details

• Purpose: Operational SMS related to dispatch, check-in, and follow-up workflows initiated by an Account Holder.
• Frequency: Message frequency varies based on the Account Holder's operations.
• Cost: Standard message and data rates may apply per the Recipient's wireless plan. Mojo Systems is not responsible for carrier charges.
• Opt-out: Recipients may stop messages at any time by replying STOP. Replying HELP returns contact information for support.
• Carriers: Major U.S. wireless carriers including AT&T, T-Mobile, Verizon, and US Cellular. Carriers are not liable for delayed or undelivered messages.

Account Holders agree to honor all opt-out requests promptly. We may suspend SMS sending capability for any Account Holder who, in our reasonable judgment, is sending non-consented or unlawful messages.

Contact list and SMS consent

By adding a contact's phone number to the Mojo Systems platform, you represent and warrant that you have a pre-existing relationship with that individual and a lawful basis to initiate contact on their behalf. You agree to indemnify and hold Mojo Systems harmless from any claims arising from contacts you add to the platform.

As a compliance safeguard, Mojo Systems sends each newly-added contact a single double opt-in confirmation message from our toll-free number. No further notifications are sent to that contact until they reply YES to confirm. Contacts who reply STOP or NO, or who do not respond within 72 hours, will not receive any further messages from the platform.

7. Customer data and ownership

You own all data you submit to or generate through the Services (your "Customer Data"). We claim no ownership of Customer Data. You grant us a limited, non-exclusive license to host, store, transmit, display, and process your Customer Data solely as needed to provide the Services to you and as further described in our Privacy Policy.

We do not use your Customer Data, lead data, or message content to train artificial intelligence models.

Captures collected from third parties. When end users submit information through a capture form you create — whether by filling the form manually or by using a third-party fast-fill option such as Apple, Google, or LinkedIn sign-in — you are the controller of that information. You are responsible for using it in accordance with applicable law (including any consent or deletion requests received from the end user) and for honoring any commitments made to the end user about how their information will be used.

Content you upload. Some features let you upload images, logos, or other materials (for example, to brand a capture form). You represent and warrant that you own, or have all rights and licenses necessary to use, the materials you upload, and that they do not infringe or violate any third party's intellectual-property, publicity, privacy, or other rights. You grant us a limited license to host, store, and display those materials solely to provide the Services. You are responsible for the materials you upload and agree to indemnify us for any claim arising from them, and we may remove any material we believe in good faith infringes a third party's rights or violates these Terms. Rights holders may submit takedown requests under our Copyright & DMCA Policy.

8. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

9. Intellectual property

Mojo Systems retains all right, title, and interest in and to the Services, including all software, designs, trademarks, logos, and content we create. Nothing in these Terms grants you ownership of any of our intellectual property other than the limited right to use the Services as expressly permitted.

Third-party trademarks. "Sign in with Apple" is a trademark of Apple Inc.; "Sign in with Google" is a trademark of Google LLC; the LinkedIn name and logo are trademarks of LinkedIn Corporation. These names and logos appear in the Services only where an end user has the option to authenticate using the corresponding provider, and are used in accordance with each provider's developer brand guidelines. Use of these features is also subject to the corresponding provider's terms.

10. Disclaimers

11. Limitation of liability

12. Indemnification

You agree to defend, indemnify, and hold harmless Mojo Systems, its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your Customer Data; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right, including the TCPA in connection with SMS messages you send through the Services.

13. Termination

You may cancel your account at any time from your account settings. We may suspend or terminate your account if you materially breach these Terms, if your account becomes overdue, or if we are required to do so by law. On termination, your right to use the Services ends immediately. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

14. Changes to the service or these terms

We may modify the Services at any time. We may also update these Terms from time to time. When we make material changes, we'll update the "Last updated" date at the top and, if the changes are significant, notify you by email. Continued use of the Services after the effective date of the updated Terms constitutes your acceptance of them.

15. Governing law, arbitration, and dispute resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania and, to the extent applicable, the Federal Arbitration Act, without regard to conflict-of-laws principles.

Informal resolution first. Before starting an arbitration or lawsuit, you agree to contact us at build@mojosystems.io and give us thirty (30) days to try to resolve the dispute informally.

Class-action waiver. You and Mojo Systems agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or otherwise preside over any representative or class proceeding.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or stop unauthorized use of the Services. Nothing here prevents you from reporting a matter to a government agency.

Your right to opt out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing build@mojosystems.io with your name, account email, and a statement that you opt out of arbitration. Opting out will not affect any other part of these Terms.

For any dispute not subject to arbitration (including if you opt out, or as to claims a court holds non-arbitrable), you and Mojo Systems agree to the exclusive jurisdiction of the state and federal courts located in the Commonwealth of Pennsylvania and consent to the personal jurisdiction of those courts. If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this section remains in effect.

16. Artificial intelligence features

Some features use artificial intelligence — for example, the in-app "Ask Mojo" assistant and features that draft or suggest content. AI output is generated automatically, may be inaccurate, incomplete, or unsuitable for your purpose, and is provided for your convenience only. You are responsible for reviewing AI-generated output before relying on or acting on it, and any action taken on a suggestion (such as creating or updating a record) requires your review or approval. AI features do not provide professional, legal, financial, or other expert advice. We do not use your Customer Data, lead data, or message content to train third-party AI models. Your use of AI features is subject to the disclaimers and limitation of liability in these Terms.

17. Copyright and DMCA

We respect intellectual-property rights and require users to do the same. If you believe material available through the Services infringes your copyright, you may submit a notice to our designated agent as described in our Copyright & DMCA Policy. We respond to valid notices under the Digital Millennium Copyright Act (17 U.S.C. § 512) — including by removing or disabling access to allegedly infringing material — and we terminate the accounts of repeat infringers in appropriate circumstances.

18. General terms

• Entire agreement. These Terms, together with the Privacy Policy and any other agreements expressly referenced, are the entire agreement between you and Mojo Systems regarding the Services.
• Severability. If any part of these Terms is held unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. We may give you notices by email to the address associated with your account. You can give us notice by email to build@mojosystems.io.

19. Contact