Terms of Service

These Terms govern your access to and use of Mojo Systems software. By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you don't agree, don't use the Services.

1. Acceptance of these terms

These Terms of Service (the "Terms") are a binding agreement between you (or the entity you represent) and Mojo Systems LLC, a Pennsylvania limited liability company ("Mojo Systems," "we," "us," "our"). By creating an account, accessing, or using our Services, you accept these Terms.

If you are accepting these Terms on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

2. The service

Mojo Systems provides software for lead capture, customer relationship management (CRM), field operations check-in, and related business workflows (collectively, the "Services"). Specific features available to you depend on your subscription plan.

3. Accounts and eligibility

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You agree to provide accurate, current information when registering and to update it as it changes.
• Notify us promptly at build@mojosystems.io if you suspect unauthorized access to your account.

4. Acceptable use

You agree not to:

• Use the Services to violate any law, regulation, or third-party right.
• Send unsolicited bulk communications ("spam") through the Services.
• Send SMS or email to recipients who have not provided valid prior consent.
• Upload or transmit viruses, malware, or other malicious code.
• Probe, scan, or test the vulnerability of our systems without our written permission.
• Attempt to interfere with or disrupt the Services or the servers and networks that host them.
• Reverse-engineer, decompile, or attempt to derive source code from the Services, except as expressly permitted by law.
• Use the Services to collect, store, or process information of children under 13.
• Resell, sublicense, or otherwise commercially exploit the Services without our prior written agreement.

We reserve the right to suspend or terminate accounts that violate these rules or that, in our reasonable judgment, threaten the integrity or reputation of the Services.

5. Fees, billing, and refunds

Subscription plans, prices, and feature limits are described on our website at the time you subscribe. Fees are billed in advance on the cadence selected at signup (monthly or annually) and are non-refundable except as required by law. You authorize us (and our payment processor) to charge your designated payment method for the applicable fees.

We may change prices for new subscription periods with at least thirty (30) days' notice. If you do not agree to the new price, you may cancel before the next billing cycle.

If you cancel, you retain access to the Services through the end of the period you have already paid for. We do not pro-rate refunds for partial periods.

6. SMS messaging program

Account Holders who use our field check-in product may send SMS messages to their employees, contractors, or customers ("Recipients") for operational coordination — for example, dispatch notifications, check-in confirmations, and follow-up communications.

Program details

• Purpose: Operational SMS related to dispatch, check-in, and follow-up workflows initiated by an Account Holder.
• Frequency: Message frequency varies based on the Account Holder's operations.
• Cost: Standard message and data rates may apply per the Recipient's wireless plan. Mojo Systems is not responsible for carrier charges.
• Opt-out: Recipients may stop messages at any time by replying STOP. Replying HELP returns contact information for support.
• Carriers: Major U.S. wireless carriers including AT&T, T-Mobile, Verizon, and US Cellular. Carriers are not liable for delayed or undelivered messages.

Account Holders agree to honor all opt-out requests promptly. We may suspend SMS sending capability for any Account Holder who, in our reasonable judgment, is sending non-consented or unlawful messages.

7. Customer data and ownership

You own all data you submit to or generate through the Services (your "Customer Data"). We claim no ownership of Customer Data. You grant us a limited, non-exclusive license to host, store, transmit, display, and process your Customer Data solely as needed to provide the Services to you and as further described in our Privacy Policy.

We do not use your Customer Data, lead data, or message content to train artificial intelligence models.

8. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

9. Intellectual property

Mojo Systems retains all right, title, and interest in and to the Services, including all software, designs, trademarks, logos, and content we create. Nothing in these Terms grants you ownership of any of our intellectual property other than the limited right to use the Services as expressly permitted.

10. Disclaimers

11. Limitation of liability

12. Indemnification

You agree to defend, indemnify, and hold harmless Mojo Systems, its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your Customer Data; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right, including the TCPA in connection with SMS messages you send through the Services.

13. Termination

You may cancel your account at any time from your account settings. We may suspend or terminate your account if you materially breach these Terms, if your account becomes overdue, or if we are required to do so by law. On termination, your right to use the Services ends immediately. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

14. Changes to the service or these terms

We may modify the Services at any time. We may also update these Terms from time to time. When we make material changes, we'll update the "Last updated" date at the top and, if the changes are significant, notify you by email. Continued use of the Services after the effective date of the updated Terms constitutes your acceptance of them.

15. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in the Commonwealth of Pennsylvania, and you and we consent to the personal jurisdiction of those courts.

16. General terms

• Entire agreement. These Terms, together with the Privacy Policy and any other agreements expressly referenced, are the entire agreement between you and Mojo Systems regarding the Services.
• Severability. If any part of these Terms is held unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. We may give you notices by email to the address associated with your account. You can give us notice by email to build@mojosystems.io.

17. Contact