Privacy Policy
This policy explains what information Mojo Systems LLC collects when you use our software, why we collect it, and the choices you have. We've tried to write it in plain language. If anything is unclear, email build@mojosystems.io.
1. Who we are
Mojo Systems LLC ("Mojo Systems," "we," "us," or "our") is a Pennsylvania limited liability company that provides software for lead capture, customer relationship management (CRM), field operations check-in, and related business workflows ("Services").
Our customers ("Account Holders") use the Services to run their own businesses. When an Account Holder's customer or employee interacts with the Services — for example, by submitting a lead form or checking in to a job site — that data belongs to the Account Holder and is processed by us on their behalf. This policy describes both our practices as a service provider to our Account Holders and our direct relationship with anyone who visits our website or uses the Services.
2. Information we collect
Information you give us
- Account information. When you sign up, we collect your name, email address, and a hashed password. If you upload contact details (your "vCard"), we collect job title, phone number, company name, website, and address.
- Payment information. If you subscribe to a paid plan, our payment processor collects your billing information directly. We do not store full credit card numbers.
- Communications. If you contact us by email, we keep that correspondence so we can respond and improve our service.
Information collected through the Services
- Lead and contact data. When end users submit a lead form created by an Account Holder, the form fields (typically name, email, phone, company, message) are stored under that Account Holder's data.
- Field check-in data. If the Account Holder uses our check-in product, we collect the check-in time, approximate geolocation (when the device permits), the user's identity, and any photo or note they attach. SMS messages sent through the dispatch flow are stored.
- Inbox sync. If an Account Holder connects an email inbox, we periodically read messages relevant to leads (subject, sender, body, timestamps) so the conversation history can be displayed in the CRM.
Information collected automatically
- Log and device data. IP address, browser type, operating system, request paths, timestamps, referring URL.
- Cookies. A session cookie keeps you logged in. See cookies below.
3. How we use information
- To provide, maintain, and improve the Services.
- To authenticate users and protect against fraud and abuse.
- To communicate with you about your account, including transactional notifications, security alerts, and product updates.
- To respond to support requests.
- To comply with legal obligations.
We do not sell your personal information. We do not use your account data, lead data, or message content to train artificial intelligence models.
4. SMS & phone numbers
Our field check-in product uses SMS to coordinate dispatch and check-in workflows on behalf of Account Holders.
Consent and opt-in
An Account Holder collects opt-in consent from each individual before sending them SMS through the platform. We rely on the Account Holder's representation that they have obtained appropriate consent. Recipients can stop receiving messages at any time by replying STOP. Replying HELP returns contact information for support.
Frequency and cost
Message frequency varies based on operational activity. Standard message and data rates may apply per the recipient's wireless carrier. Mojo Systems is not responsible for carrier charges.
Carriers and delivery
Wireless carriers (including AT&T, T-Mobile, Verizon, and US Cellular) are not liable for delayed or undelivered messages. SMS service availability depends on carrier coverage and recipient device capability.
5. How we share information
We share information only as follows:
- With service providers ("subprocessors") who help us operate the Services. Current subprocessors include:
- DigitalOcean — cloud hosting and infrastructure.
- Twilio — SMS and voice messaging.
- SendGrid (Twilio) — transactional email delivery.
- With your Account Holder if you interacted with the Services as an Account Holder's customer, employee, or contact.
- To comply with law — for example, in response to a valid subpoena, court order, or legal process, or to protect the rights, property, or safety of Mojo Systems, our users, or others.
- In a business transfer. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
We do not sell or rent your personal information to third parties.
6. Cookies and analytics
We use a small number of first-party cookies that are necessary for the Services to function, primarily a session cookie that keeps you signed in. We do not use advertising cookies or third-party advertising trackers. Basic server-side request logs are retained for a limited period for security and debugging purposes.
7. Data retention
We retain account information for as long as the account is active. Lead, contact, and check-in data is retained for the life of the Account Holder's account, plus a short grace period after cancellation during which the Account Holder can export their data. After that, data is deleted from our active systems and from routine backups within ninety (90) days. Server logs are retained for up to thirty (30) days. We may retain certain information longer if required by law.
8. Security
We use industry-standard security measures: data is transmitted over TLS, passwords are hashed with bcrypt, and per-tenant data is isolated at the database level. No system is perfectly secure. If we become aware of a breach affecting your information, we will notify you in accordance with applicable law.
9. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise any of these rights, email us at build@mojosystems.io. We will respond within the timeframe required by applicable law.
If you interacted with us as an end user of an Account Holder's workflow (for example, you submitted a lead form to one of our customers), please contact that Account Holder directly. They are the controller of that data and we act as their service provider.
10. Children's privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date at the top and, if the changes are significant, notify Account Holders by email. Continued use of the Services after the effective date of an updated policy constitutes acceptance of the changes.
12. Contact us
Questions, requests, or complaints about this policy can be sent to: